Yes we do! If an item (or items) you're after are showing as out of stock at your preferred store and you'd like to pick them up rather than have them shipped, feel free to contact us to organise a transfer and we'll arrange one for you as soon as we can.

Alternatively, you're welcome to place an order for the item/s as a pick up from another store and leave a note for us requesting a transfer to your preferred store. We'll give you a call once they've arrived.

Yes we do! We offer both physical and digital gift cards. Our cards can be used both in store and online.

Please note that gift cards have a $20 minimum in store, and a $25 minimum online.

If you'd like to purchase a digital gift card with a custom amount not offered on our product page, please contact us and we'll be happy to assist you.

We typically send orders out within 24 hours, however please be aware that orders may take up to 3 days to be shipped during peak times (typically October - December).

Shipping may also be delayed for other reasons, such as there being an issue with fulfilling your order or missing information needed to send it to you. If you've placed an order and haven't received a shipping confirmation email within 24 hours, we recommend checking to see if we've tried to contact you (don't forget to check your spam box!)

If you've contacted us about having an order from multiple stores consolidated, we'll provide you with an estimated time for shipping. Please note that consolidation can take up to a week.

In all cases, please remember that we're a small team and are always doing our best to finalise orders for customers as quickly as possible.

We currently offer standard and express shipping across Australia.

If you're based internationally and would like to place an order, please contact us so that we can assist you further. We'll organise a custom quote for you through Australia Post based on the product/s you're after and the destination country. Custom quotes are obligation-free and you're welcome to withdraw from the enquiry at any time.

All orders are sent from our stores in New South Wales via Australia Post.

Shipping is $9.95 flat rate for standard post, or $14.95 flat rate for express post (per store location).

As we're a small brick and mortar business and don't have a centralised warehouse where we store our stock, all of our orders are sent out from our 4 NSW based stores. If you're ordering multiple items and they have to be sourced from two or more of our stores, the shipping cost will increase by $9.95 per store (or $14.95 if choosing express) to cover the cost of sending out multiple packages.

Orders will automatically be assigned to the smallest number of fulfillment locations possible based on the stock levels of each item. Product availability can be viewed on each page.

If the products you're looking for need to be sourced from 3 or 4 of our stores, you're welcome to contact us about reducing shipping costs. In some cases, we may be able to transfer the stock to a singular store to reduce the shipping costs for you, however please note this will include a slight delay in shipping.

A small number of our products are very bulky and are unfortunately too large for us to ship. If you happen to view one of these products, you'll be shown a 'pick up only' warning before you attempt to add the product to your cart. So long as the bulky item remains in your cart at checkout, even if all other items in your basket are otherwise fine to be shipped, you will only be offered the option to pick your order up in one of our stores.

If you're interested in having a bulky item shipped, please contact us so that we can organise a custom shipping quote for you via Australia Post. Custom quotes are obligation-free.

Please be sure to double check your delivery information (address + contact details) before submitting your order. While we can sometimes amend your details, this can only be done prior to shipping and we don't guarantee that we'll see your correspondence before we ship your order. For any urgent changes we recommend calling us in store during business hours. Please note that we cannot take responsibility for orders shipped to an incorrect address provided to us by the customer.

We're happy to make other amendments to orders such as combining orders made in quick succession or adding/removing items, however please be aware these changes can also only be made prior to shipping.

Once an order has been mailed off, you'll receive an email with an Australia Post tracking number. We have no control over its journey through the postal system and only know as much as you do regarding its whereabouts.

If you experience any issues with delivery, please contact Australia Post as they're in the best position to help you.

While it doesn't happen often, occasionally things don't go as planned and packages can end up missing either during transit or after being marked as delivered.

For all orders, we offer the option to include sign-on delivery at checkout. This means that a signature is required on delivery, and if no one is home, it'll be taken to the nearest post office for safe keeping until it can be collected by you.

In the case of orders which have gone missing during transit (i.e. never marked as delivered via tracking after an extended period of time), please contact us and we'll be happy to help you either with a refund or replacement of the lost items.

Please be aware however, that Toys and Tales is not responsible for orders claimed as missing once they've been marked as delivered, where sign-on delivery was not purchased with the order. We're happy to follow up with Australia Post to see if your package can be located, but we otherwise have no control over where packages are left once delivered.

We highly recommend including sign-on delivery with orders to avoid any issues such as theft, particularly during peak delivery times like the holiday season.

If there's any issues with the contents of your order (e.g. incorrect/damaged products), please contact us as soon as possible via orders@toysandtales.com.au with your order number and pictures of the received goods. We'll sort out a replacement for you free of charge, or if that isn't possible, assist you with a refund.

Keeping in line with our in store policy, Toys and Tales does not offer refunds for change of mind purchases. However, we're happy to offer an exchange or credit of equal value.

Any items purchased will need to be returned to us. Please note that we do not cover the shipping costs in these cases. You will also be responsible for ensuring the product(s) are sufficiently packaged to avoid damage.

We'll organise the exchange/credit for you as soon as the returned products are received. Credit notes do not expire.